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Membership Services Representative (40/hour week)

April 24, 2012 - May 11, 2012
Location:Denver, CO
Salary Range:$11-$12/hour depending on experience
Exempt/Non-Exempt:Non-Exempt
Employment Type:Full Time
Department:Membership
Description:Summary:
The Membership Services Representative will advance the Denver Zoo’s mission and goals by providing customer service to new, existing, and potential members via telephone, mail, online & on site.

Essential Functions:
• Provides high quality customer service to new and existing members by explaining membership benefits, categories, and policies.
• Sells and processes new and renewed memberships, encourages category upgrades and responds to member questions and concerns.
• Processes online memberships and Adopt an Animal purchases.
• Performs quality checking, benefit fulfillment, and mailing memberships and membership program materials. Performs name, address, and category changes.
• Processes incoming mail including new and renewed memberships, adopts, matching gifts, etc.; posts outgoing mail using postage meter.
• Immediately fulfills membership packets at point of sale counter.
• Processes cash and check transactions; runs credit card batches.
• Processes incoming membership lockbox checks and credit card transactions batches.
• Answers incoming phone calls and email inquiries and returns voice mail messages.
• Provides break relief for front counter staff, as needed.
• Prepares membership folders or packets.

Additional Responsibilities:
• Seek out additional work that needs to be accomplished during slow times.
• Stock the front counter with needed materials.
• Responds to Member email box, as needed.
• Perform various tasks as assigned.

Qualifications:
• High school degree or equivalent
• Minimum two years experience in data entry, customer service, including call centers and working with the public
• Must be able to work holidays, additional hours and/or alternate shifts during zoo functions and Zoo Lights.
• Excellent data entry skills
• Experience with Windows based applications
• Raiser’s Edge experience a significant plus
• Strong verbal and written communication skills
• Detail oriented
• Ability to work in a team environment
• Flexible and ability to multi- task
• Ability to work in a fast paced environment
• Respect for confidentiality

Work Environment:
The employee works in an office. This position requires a substantial amount of contact with our guest, staff, volunteers, members and other departments.

Shift and Compensation:
Sunday through Thursday 8:00 am to 4:30 pm (schedule will be adjusted to accommodate Zoo Lights)
$11-$12 hour, depending on experience

Closing Date: May 11, 2012

The selected candidate will be one who can help advance the mission and core values of Denver Zoo which is to Secure a Better World Through Human Understanding by protecting, innovating, honoring, engaging, empowering and serving the animals, our staff and our guests.

Denver Zoo is an Equal Opportunity Employer


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