Membership Services Representative (32/hour week)
|April 23, 2012 - May 11, 2012|
|Salary Range:||$11-$12/hour depending on experience|
|Description:||Membership Services Representative will advance the Denver Zoos mission and goals by providing customer service to new, existing, and potential members via telephone, mail, online & on site. |
Provides high quality customer service to new and existing members by explaining membership benefits, categories, and policies.
Sells and processes new and renewed memberships, encourages category upgrades and responds to member questions and concerns.
Processes online memberships and Adopt an Animal purchases.
Performs quality checking, benefit fulfillment, and mailing memberships and membership program materials. Performs name, address, and category changes.
Processes incoming mail including new and renewed memberships, adopts, matching gifts, etc.; posts outgoing mail using postage meter.
Immediately fulfills membership packets at point of sale counter.
Processes cash and check transactions; runs credit card batches.
Processes incoming membership lockbox checks and credit card transactions batches.
Answers incoming phone calls and email inquiries and returns voice mail messages.
Provides break relief for front counter staff, as needed.
Prepares membership folders or packets.
Seek out additional work that needs to be accomplished during slow times.
Stock the front counter with needed materials.
Responds to Member email box, as needed.
High school degree or equivalent
Minimum two years experience in data entry, customer service, including call centers and working with the public
Must be able to work holidays, additional hours and/or alternate shifts during zoo functions and Zoo Lights.
Excellent data entry skills
Experience with Windows based applications
Raisers Edge experience a significant plus
Strong verbal and written communication skills
Ability to work in a team environment
Flexible and ability to multi- task
Ability to work in a fast paced environment
Respect for confidentiality
Ability to lift and/or move 30 pounds
The employee works in an office. This position requires a substantial amount of contact with zoo guests, staff, volunteers, members, and other departments.
Duration, Compensation, and Schedule:
This is a 32 hour/week Denver Zoological Foundation position with excellent benefits including complete medical benefits, 403(b) retirement plan, and generous vacation package.
Salary Range: $11.00-$12.00, depending on experience
Schedule: Normal schedule will be Monday, Tuesday, Friday & Saturday, 9 am to 6 pm. Schedule will be adjusted to accommodate Zoo Lights
Closing Date: May 11, 2012
The selected candidate will be one who can help advance the mission and core values of Denver Zoo which is to Secure a Better World Through Human Understanding by protecting, innovating, honoring, engaging, empowering and serving the animals, our staff and our guests.
Denver Zoo is an Equal Opportunity Employer
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