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Research and Evaluation Assistant (REA)

April 20, 2012 - May 04, 2012
Location:Denver, CO
Salary Range:$15.00/hour
Exempt/Non-Exempt:Non-Exempt
Employment Type:Seasonal - Part Time
Department:Education & Volunteer Services
Description:Summary
This position, which will advance Denver Zoo’s mission and goals, is designed for self-motivated, responsible and out-going persons interested in studying a variety of aspects of Denver Zoo visitors – knowledge, attitudes, perceptions and desires of our visitors as they relate to exhibits, education programs, and visitor experiences. Research and Evaluation Assistants (REAs) will work with Denver Zoo staff in a variety of activities listed in Essential Functions. Much of the evaluation and research in 2012 will relate to the opening of the Toyota Elephant Passage exhibit. Research and evaluation activities are scheduled intermittently throughout the year, seven days a week. Most activities occur at the zoo while other work may be able to be completed remotely (e.g. transcriptions).

Essential Functions
1. Represent Denver Zoo in a positive, welcoming and professional manner while interacting with visitors, staff and volunteers.
2. Attend all required trainings and quarterly REA meetings to understand the scope of all activities and Zoo policies, procedures and protocols.
• Must be able to attend an all-day training on Saturday, June 9, 2012 at Denver Zoo.
3. Implement evaluation and research activities following directives for each activity and Denver Zoo research protocols.
• Observe and record visitors’ behavior and/or track time visitor spends in various exhibits, activities or programs
• Distribute and collect surveys and questionnaires
• Interview visitors about their experience and record data
• Record data at focus group interviews
• Transcribe conversations combining the written and voice records
• Accurately record data into database
• Interpret data
• Other evaluation and research activities as assigned
• Respond to scheduling inquiries in a timely manner
• Return scheduling requests before or by set deadline
• Collaborate with other Denver Zoo staff and volunteers as needed, including Director of Guest Services

Qualifications
• Experience is not necessary, but willingness to learn is; undergraduate and graduate students are encouraged to apply
• Background in psychology, sociology, education, anthropology, statistics, social research, and/or evaluation is a plus
• Ability to converse in Spanish a strong plus
• Friendly, outgoing personality; not afraid to approach strangers
• Experience working with the public; advanced customer service skills
• Enjoy working with families and children
• Strong ability to think logically, methodically, and intuitively
• Solid computer skills especially data entry, such as SPSS and/or Excel
• Ability to type fast is preferred for focus group data recording and transcription projects
• Access to a personal computer for entering data remotely away from the zoo required for “at home” work only (not required)
• Ability to walk around the Zoo for extended periods to time, as well as stand in one place in the Zoo for an extended period of time
• Willing and available to work diverse schedules, including weekdays, weekend days, and evenings
• Ability to work at a computer for an extended amount of time (data entry)


Compensation and Duration
• $15/hour
• No benefits package with these positions
• Positions will be renewed each calendar year based on performance as well as funding and project availability

The selected candidate will be one who can help advance the mission and core values of Denver Zoo which is to Secure a Better World Through Human Understanding by protecting, innovating, honoring, engaging, empowering and serving the animals, our staff and our guests.

Denver Zoo is an Equal Opportunity Employer



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